Returns will be processed within 7 days upon receipt of your package. The refund will be issued to your Boriabistar Wallet or the original payment account per your request. If the order is free shipping, postage will not be deducted. A pick-up service charge will be deducted from the total refund and the self-sending shipping fee will be at your own cost. In case of an exchange, the cost of logistics has to be incurred by yourself. Note: Refunds will be initiated for items only, other fees like insurance, shipping, COD service charges are non-refundable.